Hot Trendy Petshop
info@HotTrendyPetshop.com

100% Satisfaction Guaranteed

Returns & Exchanges : 100% guarantee

We are pleased to offer a 100% guarantee that if you are dissatisfied in any way with the products you have ordered, we will exchange them or provide a refund. The goods should be returned unwashed and unworn, all labels intact and all garments should be in a proper resaleable condition and are required to be returned within 10 days of receipt. Please note that if you have been used the item(s) the return policy is not in charge.

Goods can be returned to the following address :

Yo Trading Company
Hot Trendy Pet Shop
Wibautstraat 176-E
1091 GR  Amsterdam
The Netherlands 

All returns must be sent using an insured postal service. We will refund or exchange only after an item is actually received by us. Please state clearly your reasons for return, and include your full name and delivery address. If a replacement product is required, please state clearly your new requirements i.e.: size. Please keep your proof of delivery receipt safe until your refund is received from us. Items lost in transit to us are not refundable, and in this case you must claim from the delivery insurance used at the time of return.
Please note that postage will need to be paid for. Please remember to obtain proof of postage from your Post Office. On the receipt of goods, your refund/exchange will be arranged if goods are in resellable condition.

  1. Refunds will be credited to original method of payment. Once the item(s) have been refunded you will receive a confirmation email from Multisafepay.com. If the item(s) are being exchanged, they will be despatched immediately (if in stock).
  2. If you have any queries, please call +31 655 360659 or email info@hottrendypetshop.com